Recalls

AES is now factory-trained and KitchenAid certified to make recall repairs

Appliance Electrical Service enjoys certification from most major appliance brands and now adds KitchenAid factory certification to its accolades.  KitchenAid, originally known for its stand mixer that was born in 1919, the company has methodically expanded to manufacture all major cooking and cleaning appliances.  Now, your local AES expert appliance repair technician has earned KitchenAid factory certification.

The KitchenAid certification means a lot.  It is your guarantee that the AES appliance technician servicing your appliance has gone through rigorous factory training and testing in order to bring high quality service to your home.  It also means that AES is now your go-to home appliance repair company when making recall repairs.

As KitchenAid brings best-in-class craftsmanship to its line of cooking and cleaning appliances, AES brings the same attention to detail to its installation, repair and troubleshooting as the brand brings to is product.  Some of KitchenAid’s popularity is due to its sponsorship of the PBS cooking show, “Home Cooking” which starred celebrity chefs Julia Child and Martha Stewart.

AES expertly services the following KitchenAid products:

  • All major KitchenAid appliances
  • KitchenAid cooking products
  • KitchenAid dishwashers
  • KitchenAid disposers and compactors
  • KitchenAid grills
  • KitchenAid hoods and vents
  • KitchenAid refrigerators

KitchenAid expanded beyond mixers in 1949 with a foray into dishwashers which proved successful and by 1985, the company had purchased Chambers Company and incorporated its range of cooking appliances into the KitchenAid brands and added refrigerators into their product line in 1986. In the 1990s added small appliances.  It expanded its retail exposure by point-of-purchase exposure at William-Sonoma, Kohl’s, Target, Macy’s and other department stores.

Why does AES know so much about KitchenAid? Outside factory-training, AES has enjoyed the knowledge and benefit of KitchenAid’s tour that is also offered to the public, known as the “KitchenAid Experience” which is conducted by assembly line works of the KitchenAid manufacturing plants.  Recently, the brand trademarked its marketing moniker, KitchenthusiastTM .

Recall Service.  Most brands experience faulty manufacture or design at some point.  Most recalls require a simple fix to avoid a potentially serious problem and when such repair – or if replacement is needed – AES is KitchenAid-certified to make repairs in accordance with the KitchenAid’s engineering specs or install a replacement appliance. 

Most of KitchenAid’s recalls have been in connection with smaller appliances that the company has simply been replacing, however, the following recall received a good amount of press a few years back, so we bring it to your attention:  

KitchenAid Electric free standing range KERA2.  The model and serial numbers are located on a label inside the door of the units. All of the appliances use faulty wiring, which can overheat, melt through the insulation and cause a short circuit. They may pose a shock hazard to consumers if the appliance is not properly grounded.  The recalled appliances were manufactured In: United States and sold at department, mass merchandise and appliance stores nationwide, as well as home builders, sold the recalled units from April 2004 through July 2004. The KitchenAid Oven-Micro Combo sold for between $2300 and $3740 and the KitchenAid Free Standing Range for between $850 and $1230.  Consumers should immediately stop using the product, unplug it by shutting off the fuse or circuit breaker, and contact KitchenAid for a free repair.  AES can affect this repair on behalf of KitchenAid.

Recalls.  You may follow this link to determine if any other of your KitchenAid appliance may have been involved in a recall http://search.cpsc.gov.

With any recall or repair, AES always checks wires, thermostats and general machinery of your KitchenAid appliances and troubleshoots other potential problems with each service visit.  Don’t be shy with your questions. Your local AES appliance repair technician is a great personal resource.  They will answer questions, teach you how to optimally operate your appliances and how to troubleshoot in-house.

In addition to KitchenAid factory certification, AES technicians are encouraged to obtain and maintain certification from the U.S. Environmental Protection Agency, the International Society of Certified Electronics Technicians and/or the Certified Appliance Professional. AES service technicians are also factory trained in other brands, in the event you have mix and matched your KitchenAid appliances with other brands of stoves, dryers, dryers, cook-tops, vents, refrigerators, freezers, coolers, ice machines, wine cooling & storage units, microwaves, appliances, garbage disposals, trash compactors, washers, dryers, air conditioning/heating, connective systems or other home-related devices. 

To schedule emergency repair, please dial our toll free number: 800.520.7059 or make a request online.

Certainly, LG appliances are meticulously engineered to be durable, as all electrical and mechanical devices, normal wear and tear or extraordinary circumstances can cause a part to wear out or malfunction.  AES respects the LG commitment to provide home chefs with high-end restaurant-quality cooking devices, LG created professional indoor and outdoor kitchens.

Then, there is human error and happenstances that can cause something to go wrong in manufacturing.  When this happens, know that AES is LG-certified to replace faulty parts, when that option is available. In the case of a total recall, and your LG appliance must be replaced, AES is top-of-the-line in LG appliance installation.

AES stays in close contact with LG information and training.  Work is always 100% guaranteed with best-in-industry warranties on parts.  It is even likely that the replacement LG dishwasher part is already on our truck and when it isn’t, AES offers same-day service in most instances.

AES always checks wires, thermostats and general machinery of your LG cooking appliance and addresses all other potential problems.  AES appliance repair technicians are also a great training resource.  They will gladly take whatever time is needed to instruct you on the proper operation of your LG appliances. Taking the time to learn how to best operate your LG appliance goes a long way in ensuring its longevity.

LG Recalls:  You may follow this link to determine if your LG appliance was involved in a recall http://search.cpsc.gov and you may also follow this link LG’s public notice page: http://www.lg.com/us/public-notices/appliances.

AES is Southern California’s top authority in LG repair, troubleshooting, installation and recall repair services with LG factory-trained appliance repair technicians who are deployable on the same day of service call.

Take note of a few recent LG recalls:

Contact Us

1507 7th Street # 716
Santa Monica CA, 90401
Tel. 800.520.7059

Our working hours from 7.30 am to 9.00 pm every day including weekends.

We Service

  • Kitchenaid Dishwasher Repair
  • Kitchenaid Oven Repair
  • Kitchenaid Microwave Repair
  • Kitchenaid Range Repair
  • Kitchenaid Refrigerator Repair
  • Kitchenaid Cooktop Repair

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